Thank you for choosing LaCremeta for your natural skin care needs!
All of our products are handcrafted in Texas in small quantities to ensure the maximum freshness of the natural ingredients. The recommended shelf life for the creams is 90 days, we highly advise to use the creams within this time frame. We keep minimal inventory of the creams; therefore, some items can be on backorder. No worries once we receive your order your cream will be crafted within 24-48 hours. We stock soaps in large quantities, their shelf life is greater than 12 months.
Order Processing time: in stock items usually shipped within 24 - 48 hours, excluding weekends and holidays. Backordered items will be shipped 2-4 business days depending on supply availability, you will be notified via email, with expected ship day.
Most orders are shipped via USPS and transit time is 2-5 days depending on how far your destination is from Texas. Once your order is shipped you will receive a shipment notification email with the USPS tracking number, so you can see your package location.
We ask that you inspect the package upon the receipt, if damage is noted, please contact us via email with pictures of the damaged goods. We gladly replace your order at no charge, all orders are insured.
Expedite shipping, or shipping outside the continental US, will incur additional cost. Please specify in the comment box when placing an order, if expedite or international shipping is needed.
We ship to the address that you provide at the checkout, if the address is incorrect, please contact us via chat ASAP; once an order is shipped, we cannot intercept the package.
Return and Refund - all the products we sell are personal care items; therefore, cannot be returned and restocked. The refund is only available if requested before your order is shipped. Otherwise, all sales are final.
Again, we would like to thank you for exploring our website, and hope you enjoy our creations inspired by nature perfection!
Sincerely, LaCremeta Team